You can perform your transactions using the guest module in the system. If you are a user with guest authorisation, it will be sufficient to remove the approval with the user on the search engine.

You can add a new user by using the add user button in the personnel information section under the organisation menu.

You can edit user authorisations via the menu on the left by logging into the Company Information section under the Organisation menu.

You can update the status from the page opened by clicking on the name of the personnel you want by logging into the Personnel information section under the Organisation menu.

Our customer support is ready to serve you for any cancellation, refund and change requests. You can contact us via customersupport@hisgo.com.tr.

Outside office hours, you can reach our team via customersupport@hisgo.com.tr between 18:00-22:00 and our emergency line 05395704891 between 18:00-09:00. Our emergency line will serve for transactions within 48 hours.

Our emergency line is open between 18:00-09:00. It will be closed outside this time interval.

You can have additional baggage added to your ticket through our customer support team. It will be sufficient to direct your request to customersupport@hisgo.com.tr.

24 hours before the start of your flight, you can make your transactions on the website of the relevant airline with the PNR and ticket number created for you by the system.

An open ticket is a travel ticket that does not have a specific date and can be used at any time within 1 year from the date of purchase. You can first buy a flight ticket for a certain date and turn it into an open ticket within the change rules. You can contact customersupport@hisgo.com.tr for suspending your ticket and using the open ticket.

It states that there is a short-term update in our system and we will become active for you as soon as possible.

When you receive the relevant error, please contact your customer representative. Your customer representative was communicated to you through the corporate marketing department during the installation of the system.

No, your reservation will appear at your hotel and the receptionist will assist you.

Since dynamic pricing is used in the system, bookings that are not completed within 15 minutes are put into ‘Time Out’ status in order to prevent price changes.

You can view the status of your reservation and the reasons for acceptance and rejection of your reservation on the travel history page.

When purchasing a ticket, you can complete your transaction by filling in the loyalty card information in the passenger information section.

You can select your billing information that you sent to us during installation from the travel information field.

If you encounter a hotel in this way, if you can contact us at customersupport@hisgo.com.tr, we can define the relevant facility to the system as soon as possible.

Orange framed hotels are contracted hotels of HIS Turkey and offer free cancellation until 12:00 on the day of check-in.