1.1. HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED.
1.2. All natural and legal persons using the www.hisgo.com.tr website.
2.1. www.hisgo.com.tr: HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED.
2.2. Customer / Latest Consumer : All natural and legal persons using the www.hisgo.com.tr website.
3. The Subject of the Contract
The subject of this contract is to determine the beneficiary conditions of the member from the web site of HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED. This agreement will apply to all types of accommodation, flight tickets, transfer services, and other services to be offered, including any updates used by the member during the contract period.
4. The Use of the Website and the Right to Amend the Website
www.hisgo.com.tr does not guarantee the accuracy of the information on the linked pages and does not make any commitment or advice regarding these informations.
6. Website Informations
Maximum care is taken to ensure that the information published on the website of www.hisgo.com.tr is taken from the suppliers and / or intermediary institutions that are cooperated, but www.hisgo.com.tr cannot be held responsible for the services and facilities received or requested do not show the specified qualification and availability.
The star rating of the hotels in Hisgo is for reference only, including map locations, photos, description and other data. Photos shown on the site may vary with the type of room purchased. Suppliers / hotels do not accept any responsibility for the accuracy of data information or omissions. Pension status, hotel concepts, star categories vary from facility to facility and country to country.
Hisgo will make reasonable efforts to keep customers informed of any changes, modifications, and renovations.
The prices shown in Hisgo are subject to be changed or dynamically change without prior notice. These changes do not apply to pre-approved reservations.
The customer must be aware that some countries and cities may apply additional taxes (such as tourism tax) that are to be paid locally and that the customer is responsible for paying these additional taxes.
The exchange rate changes daily depending on market fluctuations.
Hisgo reserves the right to update the room rates displayed on the website due to market fluctuations.
The customer will be billed according to the prices on the date of the online booking of the reservation. Prices include applicable taxes. Tourist tax, city tax and local taxes may not be included.
Flight prices and rules for flight reservations are provided by Amadeus NMC.www.hisgo.com.tr is not responsible.
www.hisgo.com.trreserves the right to correct the price and the total amount to be paid or payable in case of missing or incorrect pricing due to any failure in the website or due to the pricing error caused by the suppliers.
8. Cancellations and Changes
In case of cancellations or changes cannot be made through the website, the reservation number and other information should be detailed and sent to Hisgo in writing.
Hisgo will not charge any fee for cancellations made directly by the consumer within the cancellation policy.
Cancellation policies may vary depending on specific dates, periods, peak season and special events. Hotels can forward different cancellation policies and Hisgo will notify the customer as soon as they receive this notice.
Any option that offers free night or early booking discounts is subject to certain restrictions. The customer is responsible for checking the free night or early booking discount conditions.
Approved nightly room rates may increase even after a change in the number of nights. This may be due to changes in currency, promotions or exchange rates on the original date of booking.
No unused, free items will not be returned or exchanged. No refunds will be made for lost, stolen or stolen documents and tickets. Hisgo reserves the right to determine whether or not to provide a refund for the consumed service.
9. Flight Reservations
When booking, the website user must make sure that the name of the passenger matches exactly. The name specified in the passport of the passenger must be specified and the passport shall be valid within the travel period. Some destinations may require a passport to be valid for a certain period of time or require a visa. It is the customer's responsibility to follow-up and monitor such situations.
If the passenger does not use the departure flight, the airline reserves the right to cancel the return flight with no refund.
Some airlines may charge additional fees for meals, luggage, seats, etc. This information is displayed on the website only for information purposes and for additional charges. Hisgo is not responsible for these fees.
Hisgo cannot provide any control and guarantee for seat allocation and arrangement, even if it is already booked by the airline.
Any changes or cancellations made in the flight tickets are only allowed to be granted by the same rules as the flight rules. If a change increases the cost of the booking, the extra charges will be paid by the customer.
The customer must comply with all air transport regulations and the restrictions on carriage of pregnant women and children.
10. Reservations, Special Requests and Rules
Policies for cancellations, changes, unused and non-canceled bookings, late or early check-in, and so forth are provided to the customer at the time of purchase. During approval, you agree to these policies with using Hisgo.
There may be supply conditions and restrictions, such as minimum age restrictions and identification requirements. It is the customer's responsibility to review the information and rules provided by the suppliers on the site. The description of the hotels and the data given may vary. Hisgo will make reasonable efforts to inform customers of the changes. Information on mappings and distances on the site is for informational purposes only and is not a guarantee of the location of the hotel.
Smoking - non-smoking room preferences, certain room types, floors, double / twin beds, early entry and late check-out cannot be guaranteed. Special requests are subject to availability upon check-in. Passenger names
The booking person must enter the correct names for all passengers. If the guest name is entered as TBA or another abbreviation, the hotel is entitled to refuse the reservation. Late Check-in
The customer who is planning to check in after 19:00 is responsible for informing our support team or the hotel directly. Early Check-out
Early check-out does not guarantee any refunds.
A refund can be requested if the hotel or supplier does not deduct any bill from Hisgo.
If the supplier cancels the reservation due to the hotel being stopped, Hisgo will notify the customer by e-mail upon receipt of the notification from the supplier. Hisgo will also send a list of similar hotel alternatives to the customer. Hisgo tries to find hotels in the planned area, but this process may vary depending on the city, period and season (fairs, conferences, etc. organizations may affect this process).
The customer is responsible for informing Hisgo about canceling the reservation.
Hisgo accepts no responsibility for any loss or additional costs that may arise as a result of a hotel / accommodation change for reasons beyond its control.
11. Copyright, Intellectual Property Rights and Trademark Marks
All content on www.hisgo.com.tr site belongs to HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED. All rights reserved and unauthorized copying or sharing of all contents, including software, are expressly prohibited by law.
HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED have the right to change these terms and conditions at any time.
12. Rights and Responsibilities
Companies, branches and call centers, which are under the name of HIS INTERNATIONAL TOURISM TRAVEL AGENCY TRADE COMPANY LIMITED, require some personal information (name, surname, age, e-mail, telephone, passport number, etc.) from you in order to better serve their customers. It is mandatory to share these personal information, which may vary depending on the service provided.
All information collected by Hisgo is stored in a secure environment for purposes such as the fulfillment of your booking and sales, the management of your accounts, the analysis and statistics about your transactions, the creation of lists for the continuation of your communication with Hisgo, the creation of authentication and registration.
The data you have entered are stored by us during your transactions and legal requirements. All technical and administrative measures are taken to protect personal data collected by Hisgo and to prevent unauthorized persons and to prevent our customers and prospects from being victimized. Our site is under password protection by SSL, 3D.
By using www.hisgo.com.tr, you agree to the collection and use of your personal information, which can be obtained through the site, by companies, branches and call center affiliated with www.hisgo.com.tr.